Euan Blair: Organizations Must Connect Their People to Powerful AI…

Euan Blair, CEO of Multiverse, emphasized the importance of connecting people with AI tools for successful implementation during discussions at The Times CEO Summit. He argues that it’s not just about technology, but how organizations integrate it strategically with their workforce. Meanwhile, the RTIH launched its first AI in Retail Awards to honor innovations in the AI space, aimed at enhancing retail operations and customer experiences, with a focus on an event in September 2025.

In a recent statement, Euan Blair, the Founder and CEO of Multiverse, underscored the necessity for organizations to effectively integrate their people with cutting-edge AI technology. He remarked that as we delve into the AI era, it’s not just about having powerful tools at our disposal. It’s about overcoming the misconception that AI can simply be plugged in to yield results. The real challenge lies in making a strategic connection between the technology and the workforce, he emphasized.

Blair noted that, “The organizations seeing genuine returns are the ones who’ve cracked the code on something fundamental: connecting their people to the technology.” This insight came during discussions at The Times CEO Summit last week. He pointed out that the shortcomings likely reside not within the algorithms we possess but in our own methods of using them. “Every successful AI implementation has one thing in common: skilled people who bridge the gap between what the technology can do and what the business actually needs,” he added.

He went on to stress that a lack of human connection with AI tools is a major hindrance. It’s not enough to have fancy algorithms; organizations must foster the ability to think critically, adjust, and use AI with meaningful intent.

Shifting focus is vital, Blair stated, moving from merely purchasing tech to building foundational capabilities. “From buying technology to building capability. From acquiring tools to developing the people who can wield them effectively,” he explained. He urged leaders to assess their investment in talent, asking bluntly, “Are we investing enough in the people who will make our AI efforts transformative?”

On another front, the RTIH Innovation Awards has launched the inaugural RTIH AI in Retail Awards, calling for entries from across the industry. With AI reshaping the business landscape, particularly in retail, these awards aim to spotlight organizations harnessing the power of AI to revolutionize customer experiences and optimize operations.

As we’re poised for a digital transformation across all channels, Blair comments that AI is set to lift the retail sector, particularly as generative AI comes into its own by 2025. This new recognition is about celebrating those that can apply AI solutions practically, making day-to-day operations more efficient and innovative.

The awards will be presented at a gala event at the Barbican in Central London on September 3rd, boasting a three-course meal followed by an awards ceremony situated in the Garden Room. Key dates for participation include the award entry deadline on July 18, the finalists announcement on July 22, and judging from July 23 to August 8.

Euan Blair’s remarks highlight a vital perspective on AI implementation: success hinges on connecting human talent with technology, rather than merely acquiring tools. At the same time, the upcoming RTIH AI in Retail Awards underscores the growing importance of AI in retail, emphasizing its role in efficiency and enhanced customer experiences. As organizations move into this new era, investing in people will be crucial to making technology truly transformative. The engagement of skilled individuals could determine which companies thrive amid the changing landscape, paving the way for innovation and improvement.

Original Source: www.edtechinnovationhub.com